The founder of Favstar, a tool that surfaces popular Twitter favourites, has launched a new startup with a Twitter focus — bringing a customer support tool called Respondly out of private beta today. Its tagline best sums up what this b2b startup is aiming for: ‘Team inbox for email & Twitter’.
The basic concept, say co-founders Tim Haines and Phil Cockfield, is to strip back the problem of managing customer support across multiple touchpoints — by focusing on making it easy for teams to respond to (and keep on top of) incoming emails and tweets.
The pair previously worked together on a Favstar redesign in 2012 but have known each other for a decade. The idea for a unified system for managing support-related comms came to them when they were trying to manage Favstar user enquiries.
« As Favstar user numbers grew, so did the amount of user enquiries, and those enquiries naturally came in via Twitter. We were getting…
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